100 Tips for New IT Support Technicians: Real‑World Advice to Crush Your First Year on the Help Desk
Your first year in IT support is a blur of password resets, “the Wi‑Fi is down” panics, and mysteries like “the printer only breaks on Thursdays.” You’re juggling tickets, users, tools, and expectations—often with little context and less time. If that already sounds familiar, good. You’re exactly where you’re supposed to be. This guide distills…